At KAL Investigations, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, process, and protect your personal information, as well as your rights regarding access to or correction of that information. By using our services, you agree to the practices described in this policy.
1. Types of Personal Information Collected and Processed
We collect and process personal information from our clients and others involved in investigations. This may include:
- Personal Identification Information: Name, address, phone number, email address, date of birth, and government-issued identification numbers (e.g., Social Security number, driver’s license number).
- Case-Related Information: Details related to the case being investigated, including documents, photos, and any relevant communication.
- Financial Information: Payment details related to the services we provide (such as billing address and payment method).
- Sensitive Data: If applicable, we may also collect sensitive information relevant to an investigation, such as background checks, criminal history, or other data specific to the investigation.
2. How Personal Information is Collected and Stored
We collect personal information in the following ways:
- Directly from clients: Through intake forms, contracts, phone calls, emails, or meetings.
- Third-party sources: From public records, databases, or other legitimate sources that assist in investigations.
- Online: Via our website (e.g., contact forms or services offered online) and through cookies used to improve your experience.
Your personal information is stored securely in our electronic systems, including protected databases and encrypted servers. Only authorized personnel have access to this information to ensure confidentiality.
3. Purposes for Using and Sharing Personal Information
We use your personal information for the following purposes:
- Case Management: To carry out investigations and manage cases effectively.
- Communication: To communicate with you regarding the progress of an investigation, payment details, or other relevant information.
- Billing and Payment: To process payments for services rendered and manage client accounts.
- Legal Compliance: To comply with any legal requirements, including subpoena or court orders, or when required to do so by law.
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
- With trusted third-party service providers (such as payment processors or IT service providers) who assist us in providing services. These third parties are bound by confidentiality agreements and are not permitted to use your information for purposes beyond the services they provide.
- With law enforcement or regulatory authorities if required by law or in response to a legal request.
4. Protection of Personal Information
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative measures to protect it from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:
- Encryption: Data is encrypted during transmission and while stored.
- Access Control: We limit access to your information to authorized personnel only.
- Regular Audits: We conduct regular security audits to ensure our systems are secure.
- Secure Storage: Physical and digital files are stored securely to prevent unauthorized access.
5. Access to and Correction of Personal Information
You have the right to request access to the personal information we hold about you, as well as the right to request corrections to that information if it is inaccurate or incomplete.
To request access to or correction of your personal information:
- Contact Us: Please email us at keith.lamb@kal-ops.com or call 602-806-6923.
- Verification: We may require proof of identity to process your request to ensure that personal information is only shared with the rightful individual.
We will respond to your request within a reasonable timeframe, typically within 30 days.
6. SMS Terms and Conditions
- SMS for Consent Communication
We will not share your phone number with anyone for marketing purposes.
- Types of SMS Communications
If you agree to receive text messages from KAL Investigations, you may get messages about case updates, appointment reminders, billing information, or other relevant communications regarding the services provided. Standard messaging rates may apply.
- Potential Fees for SMS Messaging
Your phone carrier may charge you for each message sent or received. These charges can vary depending on your carrier and whether the message is sent within the country or internationally.
- How to Opt-In
You can agree to receive SMS messages from KAL Investigations during a call made through our website (KAL-ops.com). During the call, you’ll be asked: "Do you agree to receive texts from KAL Investigations? Message frequency may vary. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://kal-ops.com/#6ec802ab-be20-435f-afef-1de1087983e2." Your consent will not be shared with third parties for marketing. We will not send you any texts without your permission.
- How to Opt-Out
You can stop receiving texts from KAL Investigations by replying STOP to any SMS message. Once you opt-out, you won’t get any more messages. If you want to start receiving texts again, reply START.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update our Privacy Policy, we will post the revised policy on our website with the new effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us:
KAL Investigations is committed to safeguarding your privacy and ensuring that your personal information is treated securely and responsibly.